Reference

How cx88 Handles Your Personal Information

Your account with cx88 involves personal data — your mobile wallet number, transaction history, and contact details. This policy explains exactly what we collect, why we collect it, and what you can do about it.

bKash wallet data handled securelyNagad and Rocket transaction records protectedYour data, your right to request accessNo data sold to third partiesPolicy applies to eligible regions
cx88 How cx88 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and data handling are part of how cx88 runs day to day, not an afterthought. Here is what we actually do to keep your information safe and give you control over it.

Account Security

We use SSL encryption on all account pages and payment screens. Login sessions are protected with OTP verification sent to your registered mobile number, so only you can access your account.

Cookies and Session Data

Session cookies keep you logged in while you browse. You can clear these through your browser at any time. Persistent cookies that remember preferences can be disabled in browser settings without affecting your payment flow.

Data Retention

Your account data is kept while your account is active. After you close your account, we retain records for the period required by applicable obligations, then delete or anonymise them.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or request deletion where permitted. Submit requests via live chat or email. Rights depend on your local law and eligible region.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a privacy concern, our support team handles these directly. You can reach us through live chat in your account dashboard, by email, or through the help section on the site. We aim to respond to data requests within a reasonable timeframe. Access and response timelines may vary depending on your eligible region and local requirements.

Live Chat Open the chat icon in your account dashboard. Available during staffed hours for account and data queries including wallet verification and access requests.
Email Support Send your data request or privacy concern to our support address listed in the help section. Include your registered mobile number for faster handling.
Help Section The help section inside your account covers common privacy questions — how to update your details, how to request your data, and how to close your account.

Common Questions About Your Privacy on cx88

Real questions about how we handle your data, answered plainly.

We collect your name, mobile number, and the wallet details you provide — such as your bKash or Nagad number — along with device and session information when you log in.

Only with the payment processors needed to complete your transaction. We do not sell or share your wallet details for marketing or any unrelated purpose.

Contact us through live chat in your account dashboard or by email via the help section. Include your registered mobile number and we will handle your request from there.

Yes, where permitted under your local law and eligible region. Submit a deletion request through live chat or email support. Some records may be retained for required compliance periods.

SSL encryption covers all account and payment pages. Each login is verified by OTP sent to your registered mobile number, so no one else can access your account without your phone.

We retain your records for the period required by applicable obligations after account closure, then delete or anonymise them. You can ask about the specific retention period via support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.